FAQ
PRICING AND CURRENCY
A. Our prices include tax. All of our prices are exclusive of local import duties and taxes which are levied once a shipment reaches your country.
OUT OF STOCK
A. As soon as Armadillo Merino has an estimated date of delivery it will normally be posted on the specific product page.
A. If it is not possible to select an item this means that it is not available.
DELIVERY
A. Please refer to the delivery section for estimated Express ad Standard delivery times for each region.
A. Please refer to the delivery section for estimated despatch and delivery times. You can track your delivery through the my account section of the website.
A. Orders shipped overseas are sent via DPD, DHL or Fedex. UK orders are sent via Royal Mail or DPD. All deliveries will need to be signed for.
A. Depending on the service level that you require Armadillo Merino USA has fixed rates for shipping, regardless of the size of the order. For more details visit the delivery section of the website.
RETURNS
A. You can return any product you received from Armadillo Merino USA within 90 days of receipt, as long as the item is unused and unwashed. For more information, please visit the Returns section of the website.
A. If the product is new and unused you can return it to us for an exchange or refund within 90 days of receipt. Please visit our Returns section for more information on how to return a product.
A. Please visit the Returns section of the website for instructions on how to return a product.
A. You can always send the products back to Armadillo Merino USA in another package but please pack securely and follow the instructions in the Returns section of the website.
A. Unfortunately, this means that Armadillo Merino USA is out of what you're looking for. Please Contact Us and let us know how we can serve you and work on getting you the exact size and color you are looking for. If you have any questions please Contact Us.
PRODUCTS AND SIZING
A. Most products have specific sizing information in the right-hand column when you click on any item. You can also look at our Sizing Guides at the bottom of the page. If you are still not certain about which size is right, please Contact Us for more advice. We're happy to help.
A. Armadillo Merino USa garments are quick and easy to wash and dry. See our Easy-Care Instructions or our Care page at the bottom of the website for more information. If you have any questions, feel free to Contact Us. We're happy to help.
WHERE IS ARMADILLO MERINO USA?
Armadillo Merino USA's world headquarters is in Chesapeake, Virginia. There is no retail store at this location.
How do I get in touch with Armadillo Merino USA?
Address: Armadillo Merino USA, 2041 Miller Ave, Chesapeake, Virginia, 23320
Telephone: +1(757)204-1838 or +1(757)204-1803 (Monday to Friday 9am to 8pm, EST)
Email: Contact Us and we will get back to you
We will do our best to respond to emails within 24 hours during the week, and within 72 hours over the weekend.